How can we help you?

You can change your subscription plan at any time from your Settings page:

1. Go to Settings → Billing
2. Click on "Payment details →"
3. You'll be redirected to the Stripe billing portal where you can manage your subscription

Changes take effect immediately, and you'll be charged or credited based on the difference.

We offer a 14-day money-back guarantee for all paid plans.

If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase by:

• Contacting us at support@jumpy.com
• Including your account email and reason for cancellation

All refund requests are manually reviewed by our team.

Please allow up to 48 hours for review and 5-7 business days for the refund to appear in your account.

We recommend enabling two-factor authentication (2FA) for additional security:

1. Go to Settings → Security
2. Click "Enable 2FA"
3. Follow the setup instructions

You can also review active sessions and sign out from devices you don't recognize.

Yes! You can export all your account data at any time:

1. Go to Settings → Danger Zone
2. Click "Export account data →"
3. Your data will be downloaded in JSON format

This includes all your analyses, chat sessions, and account information.

We accept all major payment methods through Stripe:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)

All payments are processed securely through Stripe.